Team Leader - Customer Service
- Sputnik Hires Hiring
- 2 to 7 Yrs
- Mumbai
- 4 years ago
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Job Description
Position : Team Leader for Telecom Process
Location : Navi Mumbai
Salary Offered : 5 Lakhs
Graduate / Post Graduate 2-5 years of experience.
Should have stable internet network & asset to work i.e. desktop or laptop.
Planning and organizing skills, Problem solving skills.
Team management skills, Customer handling skills.
Ensure smooth and efficient day to day operations within the team
Drive performance effectiveness and customer experience
Coach assigned Advisors on observed areas of improvement
Conduct analysis and drive initiatives to improve efficiency
Manage all customer interactions as rostered within parameters
Boost employee morale and monitor absenteeism and attrition
Abide by company policies and core values
Adhere to rostered timing, scheduled shifts and activates
Ensure individuals and team meet the defined performance metrics
Follow all contact centre policies, procedures, code of conduct and legislative requirements.
Employement Category:
Employement Type: Full timeIndustry: Telecom / ISPRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Team Leader - Customer ServiceContact Details:
Company: Sputnik HiresLocation(s): Mumbai
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