B2c Sales Head
- Sourcing
- 8 to 13 Yrs
- Chennai
- 3 years ago
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Job Description
We are hiring for a leading Consumer Durable company at Chennai.Pl check the KRA as below:
Deliverables
Customer growth, revenue, and profitability targets for the DEWS vertical
Launch of new services and new geographies for the DEWS vertical
High customer satisfaction levels by ensuring excellence in overall operational and digital platform experience
Increase lifetime value (LTV) of customers through higher re-engagements
Key Responsibilities:
Strategic:
Define the vision, strategy, and roadmap for on-demand services
Collaborate with sales, marketing teams to determine competitive pricing & promotional activities of a product/ service category
Conceptualise the platform UI/ UX features & functionalities to ensure end-to-end digital service delivery
Prioritise platform features and updates and drive adherence to product release deadlines
Evaluate innovative ideas and run pilots on them
Operations:
Coordinate with delivery, operations, procurement, and other stakeholders to ensure elevated levels of customer satisfaction
Identify potential operational bottlenecks and develop action plans for mitigation
Monitor operational readiness for timely launch in new geographies
Monitor timely onboarding and training of service partners in soft and technical skills
Customer
Identify and implement desirable elements (process or technology) that will enhance customers experience with TVSE
Ensure timely resolution of customer grievances by the customer success team
Brand Management:
Institutionalize brand identity elements and service delivery norms and processes for the category
Institutionalize digital adoption/ automation of processes for the category
People
Collaborate and work with other internal stakeholders like category lead, product & IT, finance on initiatives as needed
Pl watsapp your resume at - 9910221*** or mail us at -v****************s@ya**o.com.
Regards
Minakshi
Employement Category:
Employement Type: Full timeIndustry: Consumer Durables / Electronics
Role Category: Sales / BD
Functional Area: Not Applicable
Role/Responsibilies: B2c Sales Head
Contact Details:
Company: visionary outsourcingLocation(s): Chennai
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