Customer Service Executive
- Aegis Customer Support
- 0 to 1 Yr
- Delhi, NCR
- 3 years ago
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Job Description
- Customer care executive analyse customer purchasing habits, returns and complaints to make adjustments to their customer care strategy and necessary.
- They also analyse the communication cycle between their staff and customers.
- Resolve customer complaints via phone, email or social media.
- Recommend potential products and services to management by collecting customer information and analysing customer needs.
- Manage large amount of incoming and outgoing calls.
- Identify and assess customer's needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Follow communication procedures, guidelines and policies.
- Go extra mile to engage customers.
- Greet customers warmly and ascertain problem or reason for calling.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Customer Service Executive
Contact Details:
Company: Aegis Customer SupportLocation(s): Delhi, NCR
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₹ 1.0 - 1.5 Lakh/Yr
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