Immediate opening For Operation Manager
- Future focus
- 3 - 5 years
- Vapi
- 3 years ago
- Email to a friend
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Job Description
Rol
Greetings from Future Focus Infotech!!!
This is Ria from FFI-Mumbai; we have an opportunity for Operation Manager with our Client
Experience: 3+ yrs
Skill: Working As Operation Manager
Handling IT Services at Customer site Central point of contact for various Support Team Responsible for end user operations.
- Handling Request & Incident Tool, Data Center Operations, Network Infrastructure, Antivirus & routine operational task.
- Leading the team & Handling their queries.
- Handling day to day problem i.e. generated by End User & Stakeholders Person in the form of Incident & provide the immediate resolution.
- Handling Asset Management Tool to maintain the Client Asset & Infrastructure.
- Responsible to provided quantitative & qualitative MIS reports as per agreed SLA.
- Handling Ticketing Tool for Incident & Request management.
- Hosting Technical and Customer calls as per business requirement for restoration of Major Incidents and Outages and ensure timely updates.
- Responsible for managing and coordinating with Operation support.
- Review on pending tickets & make sure to be resolve within SLA & proper follow ups
- Handling customer escalation for all domains like, desktop, Asset, Network, Server, Security compliance.
- Handling Team Members (Desktop Team, Service Desk,) to perform the routine task.
- Sending out communication to business and stakeholders.
- Vendor coordination & escalation as & when required.
- Meeting with Client to discussed Pending Issues.
- Present Weekly & Monthly Roster to Stake Holders.
- Resource Validation, Recruitment & conduct induction training program to fulfill the HR Policies as per Company norms.
- Resource Appraisal review on Qtr. performance basis & set the 360 review to monitor the Performance of Team.
Notice period: Immediate
Job location: Mumbai - Dabasha
CTC to be offered: up to 40000 per month
Only interested candidates apply for the opening. Fresher do not apply.
Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi level 5 company.
A small glimpse about Future Focus Infotech Pvt Ltd. (Company URL: - www.focusinfotech.com)
If you are interested in above opportunity, send updated CV and below information to ri**c@fo*****e.com. Kindly mention the below details.
Current Company:-
Payroll Company:-
Total Exp-
Rel Exp-
Current Location & Address:-
Current CTC -
Expected CTC-
Notice Period-
It would be highly appreciated if you can refer this job opportunity to your friends/ colleagues who would be interested for this position.
Only interested candidates reply on the same and the CTC criteria would the same as mentioned above.
--
Regards,
Ria C
Executive - Delivery
Future Focus Infotech Pvt. Ltd.
Website: www.focusinfotech.com
E-mail: ri**c@fo*****e.com
9004604***es and Responsibilities
Desired Candidate Profile
Perks and Benefits
Job Classification
Industry: Hardware & NetworkingFunctional Area: IT & Information Security,
Role Category: IT Support
Role: IT Support
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: Future Focus Infotech Pvt. Ltd.Location(s): Vapi
Keyskills: IT Operations Manager IT Operation Manager
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