Hiring for Quality Analyst and Team Leader
- Customer Support
- 2 to 5 Yrs
- Bengaluru
- 4 years ago
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Job Description
Team Leader Job description
- A customer service team lead supports a company's customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
- To manage teams of Contact Centre / Face to Face customer service officers, ensuring that agreed targets are met.
- To ensure appropriate resources are planned in order to maintain services.
- To provide performance information to Senior Managers and Members as required.
- Candidate Must be Aware of SL, AL , SLA , Roaster Planning , Shrinkage , Attrition , Dailers , Team Handling experience
Quality Analyst:
Should develop evaluation programs, call monitoring, training & coaching, assessing agents performance.
Should have basic KPI understanding ( Feedback mechanism, Attrition, Quality tools, AHT)
Language Skills : English & Hindi mandatory
Looking out for Immediate Joiner
Deepak HR :9916147***
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Hiring for Quality Analyst and Team LeaderContact Details:
Company: Aegis Customer SupportLocation(s): Bengaluru
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