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Infosys BPM planning to conduct walk-in

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 Infosys BPM planning to conduct walk-in

Job Description

Infosys BPM planning to conduct walk-in interview for L1 helpdesk Pune, PFB details.

Please mention "DS Deepika" on top of your resume.

Venue:

45-B Wing, Kapila Towers, Behind Dr. Batra,

Ambedkar road near Pune RTO & Railway Station,

Pune 41100

POC : Nandini Ravindra

Date and timings : 13-March-2019 10.00am

Yrs of exp : 0 to 3 years of experience.

Designation : Technical Process Executive / Senior Technical Process Executive

Location: Pune

Shift : Night Shift/ rotational shift

Domain : Voice

Job Description:

Position Summary

Execute transactions as per prescribed guidelines and timelines. Follow predefined procedures with the objective to meet performance parameters.

Required skill set

Communication and Customer Service Skills

Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues

Display Ownership and accountability

o Quickly build trust and confidence with customer

o Own and resolve customer issues efficiently, effectively and empathetically

Excellent comprehension and articulation skills

Excellent communication skills verbal and written

Demonstrate positive attitude

o Willingness to learn and open to feedback

o Helpful

o Patience and perseverance

Analytical and Problem solving skills

Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues, to resolve customer issues

Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently

Able to identify sales opportunities and upselling

Time Management Skills

Being proactive and show the utmost respect for customers time

Good time management, ensuring all contacts with customers add value

Ability to Multitask

Computer skills

General support knowledge of Operating systems across various platforms, general productivity applications like MS outlook, MS excel, Lotus Notes etc

Knowledge on basic concepts of networking.

Working knowledge of MS Office

Mandatory requirement for experienced candidates:

Technical knowledge/expertise to support technical help related queries and trouble shooting.

Technical/troubleshooting knowledge of mobile operating systems (iOS, Andrioid, Windows)

Minimum 1 year experience in a L1 desk / tech support process providing remote support for Laptops / Desktops / Network Issues / MS office products like Windows 10, Bitlocker etc. Printer Configuration etc.

Additional Desired Experience and skill set for E-TAC:

PBX Administration Avaya or similar

Anti-Virus & IT Security best practices implementation & administration

Process compliance Knowledge of the ITIL Framework

Windows XP 10 OS support experience

Knowledge of McAfee products

Additional Desired Experience and skill set for CE-TAC:

Knowledge of S&P Domain, Applications

Knowledge of F&A Domain, Applications

Knowledge of SAP

Job duties and responsibilities

Effectively resolve L1 helpdesk queries as per deliverables outlined

Ensure appropriate documentation of the interaction on the customers account in the prescribed format

Execute transactions as per prescribed guidelines and timelines

Ensure that performance parameters are met to meet SLA targets

Ensure customer/user confidentiality and data protection at all times

Education and other requirement

Graduation/ Engineering Graduate/ B.Sc. (Computer Science) or any technical degree / diploma required.

Fresher/ 2A - Experience (12-18 Months)

3A Experience >18 months

Willingness to work in rotational shifts/Night Shifts

IMP NOTE : Must carry mandatory Documents while attending interview :

Appointment & Relieving letter (Previous Employers if applicable)

Current employer offer letter and Salary revision letter with annexure (if applicable) whichever pertains to your current salary.

Last 3 months salary slips.

10th Mark Sheet & Board Certificate

12th Mark sheet & Board Certificate

All Graduation Mark Sheets (Each year separate mark Sheet or consolidated mark sheet& University Certificate)

All Post-Graduation Mark Sheets or consolidated mark sheet & University Certificate.(if applicable).

ID Proof Pan card

Address Proof Aadhar card/Voter ID/Passport/Driving license

Resume

Passport Size Photo

Disclaimer:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.

Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirement

Thanks & Regards,

Deepika C

Senior Recruiter | Talent Acquisition-India | HR

Employement Category:

Employement Type: Full time
Industry: IT - Software
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Infosys BPM planning to conduct walk-in

Contact Details:

Company Name: Infosys BM
Location(s): Pune

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Infosys BPM

Infosys BPM, the business process outsourcing subsidiary of Infosys, was set up in April 2002. Infosys BPM focuses on integrated end-to-end outsourcing. Infosys BPM operates in India, Poland, the Czech Republic, the Netherlands, Ireland, South Africa, Brazil, Mexico, Costa Rica, the United States, P...