Job Summary
The Avalara product suite is a mix of Windows/SQL environments with a wide variety of additional open-source applications present in a Linux environment. The role supports multiple projects and requires interactions and partnerships with teams and personnel from multiple business locations, skill sets, and backgrounds. As such, the position requires strong communication skills in addition to a solid foundation of technical skills, analytical abilities, and end-to-end troubleshooting techniques.
Job Duties
Recommend application changes to improve application performance
Work with Development to transition applications from one platform to another when called for by the business
Cloud Services experience with AWS or Azure
Experienced in troubleshooting applications running on a Windows .NET stack using IIS and Linux-based opensource stacks in an AWS environment. You must have strong experience in one and a willingness to learn the other.
Other Duties
Provide technical escalation and share in the on-call rotation
Work independently but also a very strong team player, as required for the project at hand
Review existing processes and recommend changes or institute new processes as necessary, including the areas of monitoring, upgrades, and tuning, etc.
Generate high-quality project documentation, such as architecture designs, implementation plans, design documents, test plans, etc.
Participate in on-call 24/7 rotation.
Qualifications
At least 8 years experience in a SAAS operating environment.
Deep expertise in the mentality, processes, and tools needed to deliver five nines SLAs.
Communication and influence of indirect engineering teams through documentation, Brown Bags, training, etc.
CI/CD process
Strong working knowledge of Windows or Linux and its underlying components, system statistics, performance tuning, file systems, and io.
Experience with either .NET or Linux in AWS.
Past experience with scripting skills in Powershell, Python, or Perl and history of automating workloads
Experience with production deployment, monitoring, and operational support for enterprise-class applications
Experience in performance diagnostics, capacity planning, performance architecture design, performance tuning, performance monitoring
Experience working with load-balanced high-traffic solutions/services.
Experience in SQL and database services
Good verbal and written communication skills
Technologies you are likely to be working with: AWS and AWS PaaS and SaaS technologies,GitLab, Atlassian suite, Powershell, Python, Terraform & HashiCorp suite, Jenkins, C#, SQL, Linux, Containerization technologies, etc.
Preferred Qualifications
Can-do attitude no problem is too big or too small.
A desire to delight customers.
A systematic problem solver, with the ability to think outside the box.
Good data analysis skills to pick up trends before they become major problems.
Previous experience as an enterprise-class Site Reliability Engineer
A strong mix of Software Engineer and Operation Support skills.
Eager to learn new technologies and programming languages.