service desk engineers @ Sunshine.jobs

Job Description

Primary Skills:
Must be experienced in troubleshooting complex issues.
Basic Understanding of the Enterprise IT Infra set up
3+ years experience supporting wide multiple versions of operating system, which include WIN 7, WIN 8.
Managing and ensuring availability of Office365 services (support for Office365 offerings and ensures seamless access to most of the applications i.e. Office Suite (Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Skype for Business, Access), Exchange Online (email, calendar, tasks),
Basic O365 Administration using Office365 Admin Console.
Strong writing and documentation skills a must including being able to train other Engineers as and when required.
Office 365 and related technologies including Exchange Online, Exchange Server, and Skype for Business Online, Active Directory.
3 years of call taking profile with core Help Desk Skills Strong organization and communications skills; must clearly communicate technical issues and resolutions to team, customers, and management.
Utility software technical knowledge such as Antivirus and others.
Demonstrate a high level of customer relationship skills which includes email etiquette.
Good understanding in handling Microsoft office suite functionality and troubleshooting skills. Excellent Hardware and software troubleshooting skills.
Demonstrate strong analytical and problem solving skills on workstations/client and server and business applications.
Desirable Skills:
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk.
While providing the highest level of customer service, the Service Desk Agent answers incoming calls, emails and Chats tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. The Service Desk Agent escalates unresolved problem/issues/requests to the proper tier 2 and 3 support team.
Troubleshooting End user issues on various software applications, hardware, network and telecommunications systems, access management, O365 administrating and provide desktop support.

Employement Category:

Employement Type: Full time
Industry: Engineering & Design
Functional Area: Manufacturing
Role Category: Service Manager
Role/Responsibilies: service desk engineers

Contact Details:

Company: Sunshine.jobs
Location(s): Mathura

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