Great Opportunity to work in 5 Star Property
- Ideal Infotech
- 1 to 6 Yrs
- Multi-City, India
- 4 years ago
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Job Description
GREAT OPPORTUNITY TO WORK IN ABROAD SINGAPORE AND UAE (in Hotel & Restaurant) JOBS WITHOUT STRESS
CONTACT US ON MOBILE NO. +91- 7065307***
EMAIL: hr*********************h@gm**l.com
Asst. HR Manager: Aditya Tripathi
Role and Responsibilities:
- Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
- Handling complete EPBAX function, i.e., Internal and External calls
- Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
- Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
- Handle guest complaints in accordance with Four Seasons policy.
- Process WRO, Trust, Internal Reservations, and FIT reservations
- Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
- Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
- Monitor Front Desk reservations made night prior, Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests arrival.
- Respond according to the crisis management plan to any resort emergency or safety situation.
- Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in Empact.
- Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
- Assist with the development of all direct sales presentation material for both travel industry and group sales.
- Assist Group Rooms Coordinator in processing rooming lists or introduction letters (1%).
POSITION SUMMARY
Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist. Set up, stock, and maintain work areas. Inspect the cleanliness and presentation of all china, glass, and silver prior to use. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Industry: Hotel/Restaurant
Job Location: Singapore & Dubai (UAE)
Feel free call us for any query or clarification
Contact Number: +91-7065307***
Email: hr*********6@gm**l.com
Employement Category:
Employement Type: ContractIndustry: Hotel / RestaurantRole Category: F&B ServiceFunctional Area: Not ApplicableRole/Responsibilies: Great Opportunity to work in 5 Star PropertyContact Details:
Company: Ideal InfotechLocation(s): Multi-City, India
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