Delivery Manager - Cloud Infrastructure @ Apps Associates

Role:

As manager of Infrastructure & Cloud Operations, you will lead the Infrastructure team for Cloud, Data Center and DevOps / Automation. As part of the overall Cloud Infrastructure Platform Practice, the Practice Manager will be responsible for developing & managing a high performance team, dedicated to building strategic value-add customer relationships, providing best in class services and ensuring customer satisfaction. To achieve this, the Practice Manager would develop the AWS/Oracle Public cloud, Private Cloud delivery teams, foster alignment with internal stakeholders and drive operational excellence, whilst supporting best-in-class customer engagement and enabling the expansion of the Cloud customer base.

What is expected out of you?

• Transform infrastructure team leveraging cloud and DevOps
• Motivate and develop an assigned team of highly skilled Consulting professionals around AWS & Oracle cloud Platform (IaaS) stack to drive high performance, individual and career growth
• Manage and negotiate escalations for internal issues and between Cloud customers/partners to achieve positive outcome and influence policy
• Be a hands-on leader with high levels of energy, passion, creativity and enthusiasm
• Define measure & assess group goals and the IaaS teams performance against specified target objectives
• Drive and executive productivity initiatives reducing the total cost to operate
• Direct and ensure the implementation of operational policies within team
• Establish strong, lasting and collaborative relationships with the Sales Field organization and other LOBs to ensure the success & growth of the team
• Build strong customer & partner relationships to ensure high service delivery
• Own the Cloud Platform (IaaS) Practices budget, including Revenue, Utilization, Head count & Profitability
• Work closely with Cloud Sales & Domain Leads to prepare new IaaS offerings, enable sales & be at the forefront of knowledge on AWS/Oracles IaaS product stack as well as understanding of competitor offerings
• Accountability for operational metrics and overall business results of IaaS team
• Typically manages multiple senior & junior level individual contributors

What should you possess?  

• More than 14+ years of IT experience
• Respectable experience in Information Technology Infrastructure environment
• Reputable experience with multiple cloud technologies like AWS, Oracle Cloud and Azure
• Able to work with AWS/Oracle Cloud support teams to review product issues and resolve customer problems
• Senior-level Customer facing skills to represent AWS & Oracle IaaS with the customer and drive discussions regarding trade-offs, best practices, project management and risk mitigation
• Experience on IaaS implementation and road map planning
• Prior experience in implementation of hybrid cloud virtual data center utilizing both public and private clouds
• Experience with the ITIL operations framework
• Experience in orchestration, automation and optimization of servers, storage, virtualization, high-availability, backup and disaster recovery
• Infrastructure automation through DevOps scripting, experience with emerging technologies such as Containers/Docker and Micro-Services a plus
• Experience in establishing and effectively managing a delivery team
• Able to work with customers and convince customers of the benefits of moving to the cloud, including familiarity with architecture blueprinting & roadmap definition
• Able to articulate solutions with respect to business requirements of the customer
• Able to network and develop strong business relationships with License Sales Reps and End customers such that they turn to Oracle for their resource needs
• Able to build & foster strong internal relationships with multiple cross-LoB channels