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Associate (International Health Care Voice) @ Hinduja Global

Home > Customer Service (International)

 Associate (International Health Care Voice)

Job Description

  • Understand the basic professional standards and established procedures, policies before taking action and making decisions
  • Processing claims/developing projects/handling calls, as per the process guidelines.
  • Adhering to the SLA, and understanding Quality & Auditing parameters
  • Maintaining TAT
  • Assumes responsibility for work activities and coordinating efforts
  • Meeting assigned productivity goals.
  • Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work
  • Adhering to the SLA.
  • Adhere to attendance and punctuality norms
  • Acquiring knowledge & skills of related areas of the process

Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Associate (International Health Care Voice)

Contact Details:

Company: Hinduja Global
Location(s): Bengaluru

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₹ 1.5 - 2.0 Lakh/Yr

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Hinduja Global

Hinduja Global Solutions Limited Hinduja Global Solutions Limited Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HG...