Customer Service Executive - Kumbakonam - Dcb
- DCB Bank
- 0 - 2 years
- kumbakonam
- 4 years ago
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Job Description
Job Summary
- Ability to pick up quality customers across liabilities & assets and cross sell third party products.
- To ensure accurate, timely and error free processing of customer service requests
- To overcome problems using guidelines and escalate with expediency, when necessary.
- To ensure the best visual impact of the branches on customers
Detailed Responsibilities
- To work for providing first class service experience to existing customers and take references for acquiring new quality customers.
- To cross sell deposit and fee products to such customers and penetrate better market share
- To constantly endeavor to improve existing customer relationships and involve in Sales to deepen the same.
- To keep updating knowledge and exposure to various banking products both internal as well as competitor.
- To continuously improve product knowledge and awareness of market trends and competitor products.
- To overcome problems using guidelines and escalate with expediency, when necessary.
- Other duties may be assigned from time to time as desired by the Bank
Desired skills and competencies
- Good knowledge of the geographical area,
- Experience in banking as well as exposure to banking products is desired communication skills with good command in English and Local Language is mandatory
- Working knowledge of PPTs and understanding of MIS.
- Disciplined on the compliance and Audit part and knowledge of the product being handled
- Good co-ordination and networking skills Sales Experience desired, though not mandatory.
Job Classification
Industry: BankingFunctional Area: Customer Success, Service & Operations, Role Category: Voice / BlendedRole: Voice / BlendedEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Doctorate Not RequiredContact Details:
Company: DCB BankLocation(s): Kumbakonam
Keyskills: Sales Networking Compliance MIS Banking banking products Customer Service Executive Auditing
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DCB Bank
DCB Bank Limited DCB Bank Limited is a private sector scheduled commercial bank in India. It has a network of 331 branches. and around 505 ATMs in the country. It offers products to individuals, small and medium businesses, rural banking and mid corporates across the branch network.
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