Sales Ops Business Services Specialist
- SAP India
- 2 to 5 Yrs
- Bengaluru
- 3 years ago
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Job Description
What we offer
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!
About the team:
This Virtual Customer Engagement Practice (VCEP) is a team that drives a global, outcomes focused CE&X Front Engagement model to drive customer success at scale. We have two distinct motions: Proactive Virtual Customer Success Partner (vCSP) assigned to a territory & Tech Touch (automated and un-assigned to a territory). The Digital Segment of customers is large and growing. To support the scale, we have experienced hyper-growth and steady expansion.
TheRegional Digital Scale leadis responsible for optimizing delivery of LACE in the digital customer segment. You will support the Regional leader of the Virtual Customer Engagement Practice and with your global peers to offer business insights; continuous improvement recommendations for process and measurement and support the expansion of the Virtual Customer Success Partner team in your region. The primary stakeholders for the role are VCEP Regional leadership; vCSP; Digital Scale team; Business Insights & Analytics team; Regional CE&X leadership; Franchise for LACE.
The ideal candidate has an interest in customer success, attention to detail; ability to interpret quantitative and qualitative performance indicators; exceptional written and verbal communication skills, and time management. Were looking for someone who brings an interest in an active role in the expansion and evolution of our post-sale digital customer experience.
PRIMARY RESPONSIBILITIES
- Support business process for all phases of LACE for the digital segment that supports the Virtual Customer Engagement digital strategy HPI, Customer Healthscore, etc.
- Regional support for process, technology, data
- Represent Virtual Customer Engagement Practice on Regional CE&X initiatives
- Gain feedback from vCSP on program delivery and areas for improvement
- Enable local vCSP on business process changes and enhancements
- Monitor effectiveness and syndicate best practices as they relate to digital motion in improving adoption; renewal rate; customer reference
- Adopt the highest level of standardization and automation to drive efficiencies to ultimately impact all customer engagement functions and scale for growth
- The Regional Digital Scale lead needs to be a master at networking and coordinating resources across cross-functional teams.
EXPECTATIONS AND TASKS:
- Implement Digital Scale business processes to region in pursuit of vCSP goals
- Track and communicate status of business quarterly achievement
- Coordinate and support the operational and strategic initiatives of the digital segment
- Plan, implement and monitor business process changes
- Assist in making business decisions relating to system implementation &/or modification
- Present analysis & recommendations for business cases to senior management
- Drive cross-functional initiativesand strengthen relationships in region with teams who impact the success of Virtual Customer Engagement Practice.
- Anticipate, plan and execute on internal Virtual Customer Engagement Practice change management and communication requirements for process and program modification.
- Act as trusted advisor, actively applying expert knowledge to regional vCSP leader and peers
EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES
- Bachelors Business Administration, or a related field of study
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.
Our inclusion promise
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas:Ca*****************a@***.comorCareers.LatinAmerica@sap.com, APJ:Ca********J@***.com, EMEA:Ca****s@***.com.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID:303161| Work Area:Sales Operations| Expected Travel:0 - 10%| Career Status:Professional| Employment Type:Regular Full Time| Additional Locations:
Job Segment:ERP, Sales Operations, SAP, Operations, Sales, Technology
Employement Category:
Employement Type: Full timeIndustry: Education / Training
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Sales Ops Business Services Specialist
Contact Details:
Company: SAP IndiaLocation(s): Bengaluru
SAP India
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device SAP empowers people and organizations to work together m...
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