Quality Auditor- Call Center
- Cogent E Services
- 2 to 6 Yrs
- Bengaluru
- 4 years ago
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Job Description
Daily Monitoring of 45- 50 process and Basic hygine calls .i.e transaction Call , short call, long call, escalation calls,adherence of certain critical points during the audit .
To use barge in as main tool and assign marks against each quality parameter as per defined norms
To participate along with TLs/ Trainers/ HR to provide specific feedback on the Quality parameters to TMs
Should possess Project Management certification like PMP or Prince2.
To assess quality of service being delivered by each CCE against defined parameters and basis outcome should Deliver Feedback, Coaching And Training
Languages known (Read, Write and Speak): Hindi, English
Excellent writing, MIS, communication, time management and multi-tasking skills
Should have good knowledge of processes, soft Skills, must be a good listener and have analytical capability
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Quality Auditor- Call CenterContact Details:
Company: Cogent E ServicesLocation(s): Bengaluru
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Cogent E Services
Cogent E Services Pvt LtdFounded in June 2004, the Cogent family had its humble beginning from a rented space at Ghaziabad. Driven by the vision to be the most trusted and admired outsourced services provider in India, the tradition of continuously striving to think inventively and do original wor...
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