Job Description
He/she is responsible for ensuring outstanding customer relations and high sales, as well as imbibing the banks service culture in all staff members through personal coaching and granting of bonuses and other incentives to motivate staff.
The operations manager, who is directly answerable to the head of banking services, is also required as part of his/her job functions to ensure that the laid down goals and objectives of the company are maintained by all staff.
Operations managers are professionals with huge knowledge and experience gathered from several years of working in the banking sector.
Operations managers are also involved in community development activities to increase awareness of their banks presence to the community members and the general public.
He/she is responsible for setting up the work flow process for banking operations, and for taking necessary measures to provide the needed support for smooth operations.
A resume for the position of the operations manager working in a bank can be written using information from the job description sample above.
To succeed on the job, the bank operations manager must have the following attributes:
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