Hiring For Technical Support - Pune - Wipro

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Hiring For Technical Support - Pune - Wipro

Wipro
1 - 5 years
Pune
4 years ago
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Job Description

Hiring for Technical Support(International Voice Process)

Location : PUNE

Graduate with 1 year Technical Experience

Package up to 5.5lpa

5 days working

24/7 shift

Only immediate joiners

Role purpose:
Answer calls and Service Requests from end users and track status and progress to resolution.

Main responsibilities:

Adherence to policies and procedures, closure of open calls after resolution.

Major activities:

Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
Routes the enquiries to Resolver Groups as appropriate
Re-routes misdirected calls
Escalates tickets which have not been resolved by SD, in accordance withCustomer escalation procedures
Provides status and updates on tickets to authorized users
Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
Makes recommendations for updates to the KB database

Fore more details Contact

Almas Khan

7972517***

al********4@wi**o.com

Job Classification

Industry: IT Services & Consulting
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate, Doctorate Not Required

Contact Details:

Company: Wipro
Address: Sy No. 76P, 80P,,Wipro Limited,Sarjapur Road,Dodda, kkannelli, VARTHUR HOBLI, BANGALORE, Karnataka, India
Location(s): Pune

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Keyskills: Technical Support Voice Process

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Wipro

WIPRO HR SERVICES INDIA PVT LTD

Hiring For Technical Support - Pune - Wipro

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