Desired Candidate Profile
Job Profile: Software Specialist (TECHNICAL SUPPORT)
POSITION OVERVIEW
Fluency in English Communication
Ready to work in Night shift
Job Functions / Responsibilities:
Find technical resolutions on issues or queries related to unknown or new scenarios
Meet cases resolution SLA"s
Manage relationships with clients
Work with cross-functional teams as and when required
Keep up to date with all eCW products and their enhancements
Maintain excellent customer satisfaction level
Other duties as assigned
Requirements:
Experience with server side programming using VB / COM would be fine
Proficient with relational databases (SQL Queries)
Excellent knowledge on basic RDBMS Concepts
Knowledge / Experience with Java (OOPs Concepts & Architeture)
Experience with Internet Protocols, HTTP / HTTPs
Default ports for HTTP / FTP / MYSQL etc
Experience with XML / XSL
Experience with Web Application Server(s)
Understanding of 3 -Tier / N-Tier Architecture
Knowledge of SQL Server 2005, 2008
Prior technical support experience shall be an advantage
Prompt, responsive, responsible and friendly approach to customer situation
Other Skills / Abilities:
Telephone etiquette
Ability to balance multiple priorities
Ability to handle difficult situations
Excellent customer service orientation
Strong analytical and problem solving skills
Excellent attitude and spirit of cooperation
Detail oriented; with strong interpersonal and communications skills
Ready to work in 24*7 Shifts
Benefits:
Best Professional Experience
Opportunity for Career & Professional Growth
Healthy Work Environment
Pick & Drop facility for all employees based in Ahmedabad & Gandhinagar
Meals at subsidized rate
Interested candidates can also call me back on 9737000*** for further details.
Regards,
Rakshit Thaker
Education:
UG: B.Tech/B.E. - Computers
Contact Details:
Keyskills:
Java
Web Technologies
OOPS
Application Support
SQL Server
Apache Tomcat
support analyst
Technical support
XSL
Server Side Programming
production support
RDBMS
XML
MySQL
software support
Fresher
Application Server