Desired Candidate Profile
Greetings from Tech Mahindra
We are hiring for Process Trainers
Experience: 2 years to 5 Years
If interested , kindly share your resume at AK*******3@te*********a.com or PK00597110 @techmahindra.com
Contact Aparna @ 9711103*** or Priya 7827832***
Job Location - Noida
Job Description:
Managing the On Job Training performance of new hires.
Conducting briefing sessions & product updates.
Designing script for various outbound campaigns.
Conducting internal/external calibrations.
Conduct refresher trainings (process and soft skills) for agents on the floor
Deliver and verify the latest program updates to advisors on the floor Job
Active participation in developing Training assessments for participant
Process Conduct training follow up session and measure effectiveness of training Ensure accurate, timely and efficient analysis of all reports
Prepare job aid documents whenever needed and ensure timely updating of SOPs
Provide weekly feedback on progress of the new hires to the Quality, Training, and Ops Manager
Work closely with the supervisors and the quality team to determine the training needs
Create tests and procedures to measure success of the trainings imparted
Understand operational [Ops and Quality] KPIs and align the training deliver accordingly
Should have excellent communication skills
Should be from a BPO background
If interested, kindly share your resume at AK*******3@te*********a.com or PK*******0@te*********a.com
Contact Aparna@ 9711103*** or Priya 7827832***
Perks and Benefits
Best in the industry
Education:
UG: Any Graduate - Any Specialization
Contact Details:
Keyskills:
process training
training needs
product trainer
Process Trainer
voice trainer
Training
trainers
trainer
coaching