Service Administration Officer
- Carry More Cranes
- 2 to 6 Yrs
- Multi-City, India
- 4 years ago
- Email to a friend
- Report this job
Job Description
Service Administration Officer
We are looking for a Service Administration Officer who can efficiently manage service administration work in SAP system and handle all related activities. She/he will work focusing on Technical Service profitability by monitoring cost allocation accuracy, reduce open cost and issue invoices on time.
This is an permanent role based at Chakan, Pune.
What you will do
As Service Administration Officer you will:
- Manage technical administration for Field Service Operations Area in all aspects related to field service activities i.e. service events, contracts, Staff On-loan, service engineers Overtime report, Mandatory Rebuilding Kits, Installation Projects, claims, Technical Issues, Invoicing and internal activities.
- Drive Service Engineers to deliver their reports on timely basis.
- Update, maintain and improve service reporting quality by engineers.
- Reduce lead time to invoice and reduce open cost to zero by completing invoicing.
- Adhere to financial book closing deadline and make sure to capture all cost and revenue.
- Train new FSEs on how to use the system, new process, release notes etc.
- Use Tetra Pak systems, tools and visual management to facilitate daily work, market/cluster results improvement, extract reports, and achieve results.
- Highlight issues to management and drive for solutions.
- Share best practices and support other Service Admin in Service Administration Team.
- Execute market alignment with OFSP Process in Cluster GMEA level and global standards.
Accountabilities
- Cost allocation accuracy.
- Reduce open cost.
- Reduce invoicing time.
- Monthly overtime report.
- Implementation of new processes.
- Achieve KPIs.
Who you are
We believe you have:
- Bachelor degree in related fields.
- Excellent English communication skills, written and spoken.
- Previous customer support experience desired.
- Strong problem solving and customer orientation skills, highly motivated, team player, analytic, with attention to detail and organized.
- Service minded, result oriented and can easily and on a detailed level understand work instructions, work processes and administrative tools.
- You can work independently and together with others towards set goals.
- 3-5 Years of Relevant Industry Experience.
- The Candidates should be open to work as per the region and global timelines.
We offer you
- Variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- Culture that pioneers spirit of innovation where our engineering genius drives visible result
- Equal opportunity employment experience that values difference and diversity
- Market competitive compensation and benefits with flexible working arrangements
,
- Department General / Other Software
- Industry Printing / Packaging
Employement Category:
Employement Type: Full timeIndustry: Printing / PackagingRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: Service Administration OfficerContact Details:
Company: Carry More CranesLocation(s): Multi-City, India+ View Contact
Fraud Alert to job seekers!
₹ 6 - 14 Lakh/Yr
Carry More Cranes
Company ProfileKAPARDHI DOCTORS RECRUITMENT AND PLACEMENT SERVICE PRIVATE LIMITEDKAPARDHI DOCTORS RECRUITMENT AND PLACEMENT SERVICE PRIVATE LIMITEDCompany Info
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in