Sr.Associate-CS Phone @ Sutherland Global

Job Description

Job Description:
Sutherland is seeking a service-oriented and self-motivated person to join us as a Technical Support Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
Be the point of contact: Handle customer service cases via voice channels. Delivering an experience to every customer, meeting Uverse customer service standards.
Strengthen relationships: Internally have chat sessions with other departments in order to solve issues. Work pro-actively to ensure potential issues are escalated appropriately.
Consistently deliver: Achieve all agreed KPI's.
Qualifications:
Our most successful candidates will have:

• 
  Intermediate reading English language skills
• 
  Technical knowledge in TV Cable (cables, boxes, general functions) and internet (browsing, clearing cookies, deleting browsing history, etc.)
• 
  Ability to work positively in a fast-paced, changing environment
• 
  Ability to multitask and have excellent organizational skills
• 
  Ability to see through the eyes of the customer
• 
  Ability to be articulate, bright and curious
• 
  Passion about service
• 
  Bachelor degree is a plus (Technical Degree)
• 
  Experience of working in a customer-centric environment is a plus

Employement Category:

Employement Type: Full time
Industry: Consumer Electronics
Functional Area: Banking
Role Category: Phone Banking Officer
Role/Responsibilies: Sr.Associate-CS Phone

Contact Details:

Company: Sutherland Global
Location(s): India

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