Systems Engineer PCD IT Hosting
- Shell
- 3 - 6 Years
- Bengaluru
- 4 years ago
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Job Description
A Process Control Domain (PCD) Systems Support Analyst being part of the Asset SOM organization is required to be a deep technical expert in the support, configuration and periodic change/patching of Process Control Systems and their integration into the overall local network (called the Process Control Domain). They have mastery of skills in the configuration and maintenance network security controls that safeguard the process control layer from outsider access. The analyst should also be knowledgeable in the following concepts: IT Service Management and Integration Support, On-premise and Cloud Hosting, Business Change Management, Continuous Improvement, IT Architecture Information Risk Management and Assurance, and Collaboration Tools.
Qualifications and Skills Requirement
Mandatory:
- Educated to degree level, preferably in Information Technology
- A minimum of 3 - 6 years overall work experience
- Prior experience in an IT support environment supporting business applications
- Hands-on experience in VMware Virtualization and Windows Server environments
- Strong interpersonal and communication skills
- Self-starter with good analysis and problem solving skills
- Good understanding of ITIL processes, incident, problem and change management
- Looking for an assuring candidate with long term association ( 4 year) commitment as we will invest effort & money to promote accelerated growth in the PCD team
Preferred:
- Microsoft Certifications: MSCA / MSCE
- VMware Certifications: VCAP
- Ability to operate in a global, virtual cross-cultural organization, working in different time zones
- Be able to work under pressure. Deliver solutions fast, but to quality standards and in a compliant way
- Ability to handle concurrent tasks with appropriate priority
- Patching Windows and ESXi servers at a regular frequency to ensure hardware & virtual environments are kept complaint
- Administer McAfee, Symantec Endpoint & WSUS consoles
- Administer the server inventory and ensure that it accurately reflects the current scope and maintain the consistency in ServiceNow CMDB device information
- Have worked on any backup technologies - preferably Veeam
- Handle, review and manage the incident(s), problem(s), Service Request(s) as needed to ensure they are correctly prioritized, scheduled and resolved as per stipulated SLA's
- Preparing and maintaining SOP(s), Knowledge base, documentation of technologies, standards, and procedures
- Gather information and facilitate the decision making process of granting approval for immediate change requests to systems with input from the appropriate teams, understanding the potential impact to production systems prior to approval
Dimensions
- No Direct reports
- Virtual working in a global environment with culturally diverse teams. Managing multiple delivery priorities and multiple demand requests.
- Comfortable to work in shifts, Asia Pacific (AP) & Europe (EU) time to support 24x5 operations and extend on-call support during weekends or public holiday(s) on a rotational basis.
Work Schedule / Shift
Monday to Friday to cover Asia-Pac and Europe time zones with participation in on-call Rota to cover weekends.
Employement Category:
Employement Type: Full timeIndustry: OilFunctional Area: ITRole Category: System AdministratorRole/Responsibilies: Systems Engineer PCD IT HostingContact Details:
Company: ShellLocation(s): Bengaluru+ View Contact
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