Manager Batch & Console Operation
- FIS Global Business
- Not Specified
- Mumbai
- 4 years ago
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Job Description
Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Associate's Degree
Travel Percentage : 0%
About the team
The Command Center team is a 24x7 team operating from Pune and Bangalore. The team consist of Mainframe Command Center, Open Systems Command Center and Batch Scheduling. It is a Level 1 monitoring team that monitors all data centers across the globe. The team monitors alerts, job abends, raises tickets, takes level 1 remediation steps and escalates to the issues to Level 2 teams. With the recent acquisition of Worldpay, this team will also be at the forefront of integrating activities of our combined organization.
Job Summary:
Responsible for Managing mainframe systems and batch monitoring using scheduling tools Control-M, TWS/OPC, Zeke, CA7. Maintains computer-related hardware and other operations area peripheral equipment.This team provides Level 1 and Level 2 support for client-facing systems and applications, as it relates to the mainframe environment.
What you will be doing
- Run 24x7 operations
- Shift planning
- Should be flexible to work in shifts, predominantly UK shift
- Drive and ensure SLAs compliance and CSAT
- Enable offshore team with all that is required to deliver high quality service
- Work with internal support functions and onsite teams in resolving / preventing issues / escalations
- Monitor and track Changes implementation during UK, US business hours & weekends as per change management process
- Be available on call to review outage situations / escalations
- Operational performance reporting
- Performs other related duties as assigned.
What you bring:
- Familiarity with z/OS environment u2013 MVS, JES2, ISPF, Utilities, JCL, DDF, Netview
- Familiarity with Omegamon & Omegaview for CICS, DB2, Performance Monitor and alert panels
- Familiarity of transmission protocols u2013 FTP, NDM/ConnectDirect, XCOM
- Familiarity with job scheduling software u2013 Control M/D/R, TWS/OPC, Zeke, CA7
- Knowledge of standard operational practices for batch application support
- Skill in controlling processing through central console commands
- Initiating and participating in bridge calls for Sev 1/2 incidents
- Participating in Disaster recovery Demonstrations Outlined by the Clients.
- Good Knowledge on Hardware Management console
- Taking precautionary plans to avoid sev1 and sev 2 issues to meet the SLA
- Escalating problems when necessary as prescribed by SOPs
- Maintain logs for Shift Turn over
What we offer you:
- A range of benefits designed to help support your lifestyle and wellbeing
- A multi-faceted job with a broad spectrum of responsibilities
- A modern international work environment and a dedicated and innovative team
- A broad range of professional education and personal development possibilities u2013 FIS is your final career step!
- A work environment built on collaboration, flexibility and respect
Privacy Statement
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: OperationsRole Category: HeadRole/Responsibilies: Manager Batch & Console OperationContact Details:
Company: FIS Global BusinessLocation(s): Mumbai+ View Contact
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FIS Global Business
FIS Global Business Solutions India Pvt. Ltd. FISâ„¢ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional...
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