Ar137ar138ar139ar142ar144ar145ar146ar147ar148ar149ar150ar151ar152ar153ar154ar155
- Deutsche Bank
- Not Specified
- Pune
- 4 years ago
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Job Description
Position Overview
You will be joining the Production Management team. We work alongside front office business users to address their queries and ensure the software systems they use are running correctly. We work closely with development teams to maintain and improve stability in the Rates and Credit applications used by traders. We ensure that we teams have the tools and training to be self-sufficient in improving production stability.
What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under child care assistance benefit (gender neutral)
- Flexible working arrangements
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
This is essentially a Front Office application support role, moving into more of the DevOps domain.
We're looking for a Technology / Engineering Graduate candidate with 4 - 9 years of experience in the financial industry, preferably Investment Banking Fixed Income Rates & Credit.
Must be familiar with UNIX, SQL, Python Scripting, and Monitoring tools such as Geneos
Someone with good problem solving skills, good verbal and written comms skills, ability to work under pressure to restore service to our traders,
Ability to manage incidents independently as well as working together in a local team and wider regional team
Capability to flick between break/fix, and proactive tasks & projects
- Enhance Geneos monitoring to improve the monitoring of production processes
- Build python scripts for application tooling and Geneos monitoring
- Working with the development team to automate manual support processes
- Provide strong incident management during outages to improve recovery time
- Analysis of incidents to identify underlying trends and focus areas
- Supporting the design and development of standard process to eliminate pain points, issues and root causes of current Production Management processes.
- Facilitate industry-standard Root Cause Analysis (RCA) exercises as a result of critical incidents and initiating the Problem Management cycle
- Interact directly with IT leaders, managers and key stakeholders to proactively communicate status on active major incidents or problem tickets
- Confidence to push back and say 'No' when expectations are not aligned with the correct/agreed/sold solution
- Monitor Production Management processes e.g. Incident Management, escalation procedures, and provides input for improvements to the appropriate process owners as needed
- Provide ad hoc reports to the business where this will add value or reduce costs.
- Carries out detailed technical analysis of the production to identify performance, stability and resilience enhancements
- Designs, tests, and documents simple programs, or scripts and assists in the implementation of software which forms part of a properly engineered Application or platform
- Configures the application, in response to Business and/or Technical problems and in accordance with provided requirements and agreed design principles
- Works with Delivery Services e.g. ( Infrastructure) on improvements to service availability and resilience
- Configure the application in response to business and/or technical problems and in accordance with provided requirements and agreed design principles
Your Skills and experience
- Educated to Bachelor's degree level or equivalent qualification/relevant work experience
- 4 - 9 years of experience in Production / Application Support
- Excellent ability to troubleshoot all manner of IT related issues and use your initiative when unsure.
- Experience in ITIL Incident Management and Problem Management processes
- Good understanding of Solaris/Linux, with the ability to write shell scripts in bash/ ksh.
- Oracle, or other relational database experience with the ability to write complex SQL queries
- Knowledge of deploying and managing applications in Application Hosting Environments
- Experience in Geneos monitoring setup, Geneos provides monitoring and system management of critical real-time applications
- Strong analytical skills
- Understanding of Rates and/or Credit businesses and the products they trade
- Strong communicator, able to describe complex technical issues to business users, both verbally and written.
- Some knowledge of python or shell script writing
How we'll support you
- Training and development to help you excel in your career
- Flexible working to assist you balance your personal priorities
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Click to find out more about diversity and inclusion at Deutsche Bank.
Employement Category:
Employement Type: Full timeIndustry: BankingFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Ar137ar138ar139ar142ar144ar145ar146ar147ar148ar149ar150ar151ar152ar153ar154ar155Contact Details:
Company: Deutsche BankLocation(s): Pune+ View Contact
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