Senior XD Researcher
- Quickbooks
- 5 - 8 Years
- Bengaluru
- 3 years ago
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Job Description
Join our mission
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.
Overview
At Intuit, our mission is powering prosperity around the world.
Small Businesses power a large section of economic activity around the world and specifically in the US. QuickBooks Desktop has been successfully enabling the small businesses in the US for over two decades. As a you can join this incredible product team to take the product to the next level.
The research team in Intuit's Small Business Self Employed Group is focused on understanding the needs and motivations of small business owners. We are a dedicated team of passionate and talented users and storytellers. We use qualitative and quantitative research methods to generate insights that drive innovation throughout the entire product experience and across the QuickBooks ecosystem.
Who are we looking for
You are a who is passionate about our mission. We cannot empha enough the importance of having empathy for our customers, not just as users of our products but as humans and business owners. You are smart, humble, data driven and curious. This means you are a team player and comfortable working independently with cross-functional teams. In this role, you will partner closely with our QuickBooks Desktop Product, and Business Teams while continuously collaborating with the rest of the research team to connect the dots across our ecosystem
What you'll bring
- Minimum of 5 years of work experience leading /UX research projects in a professional environment, preferably in a technology company or consulting firm
- A track record of successfully managing research engagements, from early stage strategic research to usability studies, impacting all aspects of business and product development
- Communication and presentation skills:
- Ability to translate research data and insights into clear frameworks and actionable product recommendations
- Comfortable presenting findings in front of large audiences of key stakeholders
- Strong storytelling, data visualization, and presentation skills
- Qualitative research skills:
- Demonstrated ability in leading qualitative research, specifically remote IDIs and contextual inquiry
- Proficiency in using a wide range of digital UI research and mobile ethnography tools
- Value process and rigor but thrive on creative problem solving and research approaches
- Willingness to get your hands dirty and personally recruit participants
- Quantitative research skills:
- High appreciation for the value of hard data in complementing qualitative findings
- Ability to integrate survey data and/or data analytics into the research process and final deliverables.
How you will lead
- Conduct end-to-end research, utilizing a wide variety of methodologies to help us gain confidence in our understanding of our users (current and future), their needs and the opportunity this uncovers for our products.
- Work closely with product, design, and marketing teams to define the most important research questions, lead research, and come out with a clear POV on the most important insights.
- Turn insights into action by partnering with cross-functional teams to create delightful and seamless customer experiences.
- Be the advocate to ensure our product offerings are fair, transparent and easily understood.
Employement Category:
Employement Type: Full timeIndustry: Hotels
Functional Area: IT
Role Category: Software Engineer
Role/Responsibilies: Senior XD Researcher
Contact Details:
Company: QuickbooksLocation(s): Bengaluru
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