Guest Service Associate - F&B Service
- Accor
- Not Specified
- Noida, Gurugram
- 4 years ago
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Job Description
Prime Function:
- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Ensure compliance to all the financial procedures and policies.
Key Responsibilities:
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints, requests or inquiries regarding the food and beverage services.
- Establish and maintain seamless co-ordination & co-operation with all departments of IBIS, Gurgaon to ensure maximum cooperation, productivity, morale and guest service.
Financial Management
- Assist the Food & Beverage team to prepare and submit in the required format all information necessary for recording inventories and consumptions on a regular basis.
- Maintain par levels for day today operational requirements as advised.
Operational Management
- Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
- Ensure to be familiar with all dishes on the menu and a complete update on product knowledge.
- Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
- In the absence of the Food & BeverageExecutive ensure to take guest orders, advice guests on specials menu options.
- Ensure to be familiar with the property lay out, fire exits and elevator locations.
- Report any equipment malfunction, emergency situations or suspicious persons to the Food & BeverageSupervisor.
- Ensure that breakage, pilferage and spoilage are kept to a bare minimum.
- Adhere to the standards and checklists advised for day today operations.
- Report all positive and constructive feedback of all guests to his immediate superior.
Employement Category:
Employement Type: Full timeIndustry: HospitalsFunctional Area: Customer ServiceRole Category: Customer Service Executive (Voice)Role/Responsibilies: Guest Service Associate - F&B ServiceContact Details:
Company: AccorLocation(s): Noida, Gurugram+ View Contact
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Accor
ABOUT ACCORD INFO MATRIX: Accord started with the ambitious aim of providing QUALITY training to Students and Corporate. Accord has been serving with its flag high for more than 15 years. We are integrated as an organization of talented trainers having extensive expertise in all facets of p...
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