Customer Service Agent - SCM
- Maersk Global Service
- 2 - 5 Years
- Mumbai
- 3 years ago
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Job Description
Key responsibilities
Consignees
. Deliver as per SOP
. Reporting to destination / origin using MIS
. Customer service
. Exception management
Shippers
. Coordinating day to day contract
. Customer assistance
. Ensure all booking FCR / CLR /are done using Shipper portal
. Operational coordination
. Assisting in accounts receivables (coordinated with OTC)
. Timely and correct MODS update (as per procedure with GSC)
Other Responsibilities
. Improve process and productivity
. Documentation and its dispatch
. Telephone etiquette
. Thorough system knowledge
. Live our values
Key Performance Indicator
. Operations Objectives
a) Booking Timelines
b) Timely Approvals
c) Shorter dwell time of cargo & faster stuffing
d) ASN (where applicable)
e) BL release (as per Client requirement)
f) Document Dispatch (as per Client requirement)
g) CS Timelines
h) Operational Stability & back-up planning
i) DQ Monitoring
j) having checks & balances for all processes
. Commercial Objectives
a) Sell LSS & Trucking
b) Adhoc Charges (Late bookings / manifests / cargo receiving / FCR Release / warehousing)
c) Accommodating Shippers & consignee requests wherever possible
. Outstanding DSO Collection
. Invoicing on ETDWe are looking for
Education:
. Bachelor's degree or equivalent in business or related field
Experience:
. Minimum 2 year of experience in handling SCM / FF customer
Language:
. The position requires excellent English in written and verbal communication skills
Others:
. Proactive, Self Starter who can work alone and extend support to colleagues
. Good problem solving skills with the ability to anticipate and resolve problems
. Ability to spot opportunities and provide inputs to sales team.
. Assertive with a professional attitude
. Strong people management skills
Employement Category:
Employement Type: Full timeIndustry: Recruitment
Functional Area: Customer Service
Role Category: Direct Sales Agent
Role/Responsibilies: Customer Service Agent - SCM
Contact Details:
Company: Maersk Global ServiceLocation(s): Mumbai
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Maersk Global Service
Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Glo...
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