Technical Support Specialist - BPM/appworks
- Carbonite Inc
- 3 - 6 Years
- Hyderabad
- 4 years ago
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Job Description
Job Description :
The Opportunity
As a Technical Support Specialist, you will be using your technical skills and customer service exposure/abilities to provide second-line technical support for customers using OpenText products and add value to your profile and that of the organization.
You are great at
- Identifying and resolving issues in accordance with the Service Levels agreed with the customer.
- Manage customer expectations by documenting all communication using a support ticketing system.
- Reporting software bugs and testing the solutions before delivering them to customers.
- Authoring technical documents/articles and enriching OpenText Knowledge Center/Knowledge Base.
- Work within the boundaries of OpenText policies and processes.
What it takes
- Must have 3+ years of Industry experience
- Excellent verbal and written communication skills.
- Excellent problem-solving skills with a flair for on-the-job learning.
- Capabilities to self-prioritize and time-box tasks without guidance.
- Willingness to adapt to new avenues of learning and capability to gel in a Team environment to deliver.
- Customer Support experience in a technical support environment is an Asset
- In-depth knowledge of one or more operating systems (Windows, Linux, AIX, Solaris).
- Familiarity with Programming Languages (Java, HTML, JavaScript).
- Experience in analyzing or debugging (Windows/Linux logs, Java debugging, Browser debugging).
- Expert knowledge of troubleshooting and debugging databases (SQL, PL/SQL, Oracle, DB2).
- Knowledge of administration/ troubleshooting Application Servers (IIS, Apache)
- Basic Networking knowledge (TCP/IP, HTTP/s, Firewalls).
WILLINGNESS TO WORK IN SHIFTS and ON-CALLS.
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Technical Support Specialist - BPM/appworksContact Details:
Company: Carbonite IncLocation(s): Hyderabad+ View Contact
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Carbonite Inc
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. At OpenText we understand and value diversity in our employees and are prou...
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