Service Desk/ Technical Support Specialist Voice
- ExterNetworks Inc
- 1 - 3 Years
- Hyderabad
- 4 years ago
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Job Description
Position: Service Desk/ Technical Support Specialist [Voice] (2 to 3 Yrs exp)Company: ExterNetworks
Work days: Monday to Friday
Working time: Rotational
Positions: Multiple.
Address: Madhapur, Hyderabad
NOTE: Currently we are working from home. If you are interested Please send your resume to na**z@ex**********s .com
Required Skills:
- 2-3 years of relevant experience
- Technical Degree and/or equivalent experience and training preferred
- Any Graduate [BSc. B.Com]
- Strong analytical skills and able to collate and interpret data from various sources
- Ability to assess and prioritize alerts and respond or escalate accordingly
- Must be willing to work in shift operations in a 24/7/365 rotational work environment
- Good verbal and written English communication skills and attention to detail
Technical Skills Required:
- MCSE, CCNA or any other technology exposure is mandatory
- Exposure to IT Troubleshooting processes for Laptops, Desktops, MAC, Windows Applications
- Exposure to service management tools for tracking tickets [ServiceNow, ManageEngine, SalesForce, Jira etc]
- Exposure to ITIL best practices and processes
Special Requirements:
- Taking ownership of customer requests
- Ability to follow procedures
- Ability to perform under pressure
- An innovative attitude, stress-resistant, team player, flexible
- Independent worker, logical thinker
Job Description:
- Provide first level contact and convey resolutions to customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback and see problems through to resolution
- Utilise excellent customer service skills and exceed customers expectations
- Ensure proper recording, documentation and closure
- Recommended procedure modifications or improvements
- Preserve and grow your knowledge of Help Desk and Service Desk procedures, products and services
Contact:
MK. Nawaz | ExterNetworks | Recruitment Manager
mail : na**z@ex**********s .com
ExterNetworks |Plot No: 1-60/8, Survey No: 72 | Silicon Valley Road | Madhapur | Hyderabad 500081 | Telangana
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: IT- HardwareRole Category: Network EngineerRole/Responsibilies: Service Desk/ Technical Support Specialist VoiceContact Details:
Company: ExterNetworks IncLocation(s): Hyderabad+ View Contact
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ExterNetworks Inc
Headquartered in Piscataway, New Jersey, and with further strategic locations across North America, Europe, the Middle East and Asia, ExterNetworks has rapidly expanded its operations and capacity since entering the market in 2001. By following a complete client-centric service approach, we offer hi...
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