Customer Support Engineer
- Thermo Fisher
- Not Specified
- Noida, Gurugram
- 3 years ago
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Job Description
Job Description :
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 80,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit .
Responsibilities:
When you're part of the team at Thermo Fisher Scientific, you'll do important work to fulfill our mission to enable
our customer to make this world healthier, safer and cleaner, Surrounded by collaborative colleagues, you'll have
the support and opportunities that only a global leader can provide you. Our respected growing organization has
an exceptional strategy for the near term and beyond. Take your place in our strong team and help us to make
significant contributions to the world by helping our customers.
Responsibilities:
.Attend all Breakdown calls and closure within the assigned service parameters of response time by proper
utilization of time to achieve customers satisfaction.
.Have complete ownership of the service delivery process for the assigned customer base.
.Providing timely support for the Preventive maintenance to the assigned set of customers. (primary and
Secondary) by keeping the data of P.Ms for assigned customer base to justify AMC charges.
.Achievement of financial objectives as assigned and completion of the cycle of order process.
.Achieve the assigned spares and Service revenue targets.
.Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
.Timely completion of all the service reports, weekly reports, expense statements and any other data which is
asked from time to time through Mobility Portal and emails to ensure communication flow.
.Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve proper
discipline of operations
.Meet the Service KPIs like RT (Response Time), DTR (Days to Repair), DT (Down Time), FTFR (First Time Fix
Rate ), etc. set for the LSMS/ IOMS service.
Employement Category:
Employement Type: Full timeIndustry: Bio Technology & Life Sciences
Functional Area: Telecom
Role Category: Customer Support Engineer
Role/Responsibilies: Customer Support Engineer
Contact Details:
Company: Thermo FisherLocation(s): Noida, Gurugram
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Thermo Fisher
When you join us at Thermo Fisher Scientific, you will be part of a smart, driven team that shares your passion for exploration and discovery. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contri...
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