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Consultant / Associate Consultant - SAP HCM @ GIST Management

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 Consultant / Associate Consultant - SAP HCM

Job Description

URGENT Hiring of Consultant / Associate Consultant-SAP HCM for ReBIT based in Mumbai BKC (Onsite).


Essential Skills

  • Qualification: Graduation (Any discipline)
  • Certifications: ITIL Foundation certification; ERP Certification (Preferred)
  • Work Experience: 2-5 years
  • Skills: L2 Ticketing support for SAP HCM /HR application support, customer service orientation, strong active listening skills and excellent written and oral communication

Roles and Responsibilities

  1. Diagnosing, troubleshooting, and developing solution that solve the root cause of user problems in tickets evaluated from L1 Support team
  2. Ensure proper documentation, notification, escalation, tracking and follow up for all incidents and requests.
  3. Uses SAP HCM experience to address user problems and interrogates database for potential solutions.
  4. Escalates complex or unresolved incident to next level as appropriate and collaborate with internal teams for the same.
  5. Records and tracks tickets from outset to conclusion assigned at L2 level.
  6. Acts systematically to respond daily operational needs and react to them, avoiding service disruptions and maintaining coherence.


Call/ WhatsApp Ms. Charanjit for any assistance on +918368080112 and email CV at ch******t@gi*t.org.in


Job Classification

Industry: IT Services & Consulting
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: System Design/Implementation/ERP/CRM
Role: System Design/Implementation/ERP/CRM
Employement Type: Full time

Education

Under Graduation: Any Graduate

Contact Details:

Company: GIST MANAGEMENT SOLUTIONS PRIVATE LIMITED
Address: 102,GH4,MEERA BAGH,RING ROAD,PASCHIM VIHAR, NEW DELHI, Delhi, India
Location(s): Mumbai

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Keyskills:   Pivot Table l2 ticketing ITIL Certified ERP Customer Service SAP HCM L1 L2 VLOOKUP Advanced Excel Root Cause

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