Associate Vice President : Healthcare:
- Inventurus Knowledge
- 14 - 24 years
- Mumbai
- 3 years ago
- Email to a friend
- Report this job
Job Description
Associate Vice President JD :: CARE-Training Team (2021)
Position: Associate Vice President
Reporting To: Vice President
Department: CARE - Training Team
Grade: 6
Profile Description: This role would be responsible for managing the overall training function, learning management as well as client training experience. This role also will be responsible in managing financial responsibilities as well as ensuring operational Profitability.
Key Responsibilities:
Process:
Build and manage a team of training professionals to administer training content and ensure robust testing, certification and competence evaluation of all candidates (including brush up programs, etc.)
Build capabilities to concurrently support new hire training, continual learning and refresher training across business functions; Cross train resources over time to provide flexibility in meeting business needs
Constantly innovate, improving didactic methods/teaching methods (including using technology, e-training, digital training methods etc.). Continuously improve training delivery quality/efficacy/assimilation by creating a strong performance/data/outcomes culture in the training function
Actively encourage and stimulate innovative methods of teaching, including creating libraries of training material etc. Create a strong achievement culture which recognized the importance of skill and competence development.
Build a robust training function with evolving capabilities -- e.g. create clinical SMEs, operational experts, eHR experts etc. Make training and learning and being a training and learning professional a role to aspire to and be proud of
Constantly collaborate with operations, technology and recruitment to conduct training needs assessment, improve the quality of training outcomes, cost of training and total cost of skill development. Evolve into a true partner for improving overall business performance via learning and training.
Ensure all aspects of training delivery are efficiently coordinated and optimized including new hire and refresher training
Ensure good governance is in place to support demand planning and fulfillment across CARE business functions
Ensure effective utilization of all team resources, including capital and expense budgets.
AVP JD :: CARE-Training Team (2021)
People:
Drive innovation in hiring & training by collaborating with the recruitment/HR/Training team effectively.
Ensure batch throughput is achieved as per the defined standards through ontime EWS identification, attrition management and toll gate performance improvement across the batches.
Support the trainers and leaders as and when required in the improvement of the bottom performers thus improving the overall batch throughput.
Run and execute multiple engagement and ESAT initiative within the team as well as across batches ensuring team motivation and engagement at all times.
Ensuring a Learning culture through constant training needs identification, training program coverage at all levels as per development plans for his/her account/department designed in the Career Architecture.
Responsible for the execution of the supervisory development programs.
Identify and retain probable exits across the team through well-defined retention management strategies.
Define career paths and development goals for every individual in the team.
Ensuring that all programs planned for Self Development are completed.
Client:
Deliver Client onboarding solutions and support the onboarding team to deliver a consistent experience; drive standardization where appropriate
Leverage technology extensively to create a repeatable and consistent onboarding process for our Clients and support scalability
Collaborating and working closely with our external clients as well as the onsite team.
Financial:
Ensuring that the batch throughout takes place on time as well as per the needs of the stakeholders.
Collaborate and work closely with the BI MIS team for the P&L and budget exercise.
Make the training function efficient and scalable to gain operational efficiency.
Qualification:
Graduation is any life-science domain is a must
Any medical degree MBBS,BDS,BHMS,BUMS,BAMS,BPT and Nursing would be preferred
Degrees in MSC Genetics, B. Pharma, M. Pharma, MSC in MicroBiology, MSC in Micro Bio Chemistry would be preferred
MBA/PMP/Six Sigma certification will be an added advantage
Functional Competencies & Role Prerequisites:
An overall working experience of 14 plus years in a healthcare set up (BPO/KPO) is a must
Applicants should have a minimum of 9 years and above of experience in facilitating training programs.
An experience of a minimum of 7 years of managing and leading a training function is a must
Train the Trainer certification is a must
Experience in healthcare or allied industries is an added advantage
Experience and/or background in clinical training delivery, adult learning, robust awareness of testing/certification and recent advances in professional training.
Experience in measuring, managing and improving learning in a knowledge industry setting (e.g. KPO, other knowledge-based settings).Confidential and Proprietary 3 of 6
Experience in evaluating workflows, understanding operations and establishing clear quality performance goals and targets.
Experience in working in a hyper-growth environment and ability to deliver solutions through structured problem solving.
Applicants should be flexible and open to working in a rotational shift environment as well as travelling across locations.
Knowledge of Training Life Cycle & various learning tools, methodologies and best practices eg: LMS. google classrooms etc would be preferred
AVP JD :: CARE-Training Team (2021)
Knowledge and Experience of Microsoft and G-suite tools would be preferred especially Powerpoint and Google Slides
Good Facilitation Skills is a must
Good Coaching and Feedback Skills
Attention to Detail
Logical Thinking
Planning and Organizing
Time Management
Creativity
Strategic Orientation
Self-Driven for Continuous Disruption
Market Understanding
People and Organizational Development
Exceptional people management and influencing skills
Ability to get work done consultatively
Business administration or project management skills will be preferred
Behavioral Competencies
Individual:
Accountability
Achievement Orientation
Business:
Business Acumen
Decision Making
Customer:
Customer Centricity
Building and Leveraging Relationships
People:
Developing Others
Impact & Influence
Leading Change
Email resume :- as**************e@ik******h.com
Phone Number for wats up message :- 9833038***
Job Classification
Industry: BPO / Call CentreFunctional Area: Strategy, Management Consulting, Corporate Planning,
Role Category: Senior Management
Role: Senior Management
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Medical-MS/MD in Any Specialization
Contact Details:
Company: Inventurus Knowledge Solutions Private LimitedAddress: Unit No 203,2nd Floor,Building No. 5 and 6, Mindsp, ace Business Park Pvt. Ltd,Thane Belapur Road,Airo, li, Navi Mumbai, NAVI MUMBAI, Maharashtra, India
Location(s): Mumbai
Keyskills: BDS BHMS Graduation is any life-science domain is a must Any medical degree MBBS BUMS BAMS BPT and Nursing would be preferred
Inventurus Knowledge
Inventurus Knowledge Solutions Private Limited IKS Health is the only integrated solution that enables enterprise healthcare organizations to achieve superior financial and clinical outcomes while also empowering them to grow successfully, operate efficiently, and navigate industry change. IKS M...
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