Freshers Hiring For Tech Support / Non-Voice / Sal 20K
- Black And White
- 0 - 4 Years
- Bengaluru
- 4 years ago
- Email to a friend
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Job Description
Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!
Huge Openings with TOP BPO MNC's - Technical Support (International Process) Bangalore
Fresher and Experience
Education : 10+2+3 Diploma / Any Graduate in Any Specialization
Shift : Rotational Shifts / US
Sal : upto 4.5lpa
Note : Bangalore located Candidates are preferred.
Contact : HR Anusha @ 9686667***
Email Id : [Confidential Information]
Job Brief :
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If youre naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, wed like to meet you.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems via calls and Chats .
Responsibilities
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients and customers .
For more quires Call
Contact : HR Anusha @ 9686667***
Email Id : [Confidential Information]
One day interview process - Fresher / Experienced can apply
Desired Candidate Profile
* Possess good communication skills, both oral and written
*Have a good attitude - should be committed to the work.
* Any graduates can appear or 10+2 , 10+3.
* Should be flexible with rotational shift and Night shift .
********PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S*********
Employement Category:
Employement Type: FreshersIndustry: RecruitmentFunctional Area: Advertising, DM, PR, MR & Event ManagementRole Category: BpoRole/Responsibilies: Freshers Hiring For Tech Support / Non-Voice / Sal 20KContact Details:
Company: Black And WhiteLocation(s): Bengaluru
Keyskills: Bp Bca BE/B.Tech Customer Suppor Non Voice Inbound Voice suppor Freshers Us Process Call Center TSR Voice Technical Non Voice International Voice
Black And White
Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challen...
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