Bulk Hiring - Freshers / Experienced For Customer Service Bpo Job For 0-5 Year Exp In
- Job Shop
- 0 - 5 Years
- Bengaluru
- 4 years ago
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Job Description
Job description
We Are Hiring for a Domestic Banking VOICE PROCESS
Profile Customer Service
Requirement -: Good communication skills
Languages: Excellent English & Hindi communication
Experience required -: NA
Shifts: 9 Hour Rotational shifts. 5 Days Working.
Location: For Bangalore Residents who stay within 15 Kms of Whitefield
Salary: Rs.30,000 CTC
Age Criteria: 18 - 35 Years
Responsibilities and Duties
- Interact professionally during the calls and provide all the necessary information about product specifications and pricing to the fullest satisfaction of the customer
- Make independent decisions within pre-determined spheres of activity/ control and escalate any open customer issues to Assistant Team Leaders/ Line Managers without delay to facilitate the meeting of production targets.
- Ensure safe handling of Systems and equipment provided.
- Respond accurately, promptly and effectively to call centre calls and quickly resolve difficulties with angry and frustrated customers in a polite manner.
- Exercise tact, patience and professionalism at all times in responding to customers, regardless of issue or customers demeanour.
- Ensure building up of a good image for the Company by responding positively to every call received.
- Demonstrating understanding of company values through attitude and behaviour and accountability for personal behaviour
General Duties/Key Responsibilities:
- Excellent spoken & written communication skills in English
- Numerals in Hindi
- Excellent telephone etiquettes.
- Ability to absorb process updates in a fast-paced environment and provide accurate information to customers
Behavioural
- Excellent interpersonal skills.
- Should be self-driven and be able to work under minimal supervision.
- Should have good multi-tasking and decision-making skills.
- Effective team player
- Focused on achieving individual and team targets. Ability to handle pressure and forecast business projections
Contact:
JOBSHOP
Email :[Confidential Information]
Phone :9964080***
Employement Category:
Employement Type: FreshersIndustry: RecruitmentFunctional Area: Advertising, DM, PR, MR & Event ManagementRole Category: Inbound ProcessRole/Responsibilies: Bulk Hiring - Freshers / Experienced For Customer Service Bpo Job For 0-5 Year Exp InContact Details:
Company: Job ShopLocation(s): Bengaluru
Keyskills: Inbound Process Bp Customer Service International Call Center US Shif Voice Process UK Shif Communication Skills GRAD FRESHER Technical Voice Process Night Shif Call Center International Bp International Voice Process
Job Shop
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