Servicenow It Operations Management Sw/application Tech Support Practitioner
- Accenture
- 4 - 6 Years
- Noida, Gurugram
- 4 years ago
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Job Description
Job Description
About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at
Accenture | Let there be change
We embrace change to create 360-degree value
- Project Role :SW/Application Tech Support Practitioner
- Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Management Level :10
- Work Experience :4-6 years
- Work location :Noida
- Must Have Skills :ServiceNow IT Operations Management
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : A-Configure Workflows in the ServiceNow platform B-Ensuring service support delivery like 1st 2nd 3rd line support for all incident and problem related activities for the service C-Resolving ad hoc challenges including break fix d-Work with release-version upgrades
- Technical Experience : A-Good understanding of ServiceNow Development Platform including, but not limited to, ITSM, Change Management, Custom Development, etc B-Minimum 3 years of experience with Service-Now Worked on Service Now applications scoped and global applications C-Worked with 3rd party integrations D-Worked on Incident management, problem management, change management and knowledge management E-Troubleshooting Service Now performance issues Worked on ITSM, ITOM or HR
- Professional Attributes : A-Good verbal and written communication skills to connect with customers at varying levels of the organization B-Ability to operate independently and make decisionC-Flexible to work in 24x7 shiftD-Take part in weekend or holiday on call support
- Educational Qualification : Bachelors Degree
Qualifications
15 years of full time education
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Servicenow It Operations Management Sw/application Tech Support PractitionerContact Details:
Company: AccentureLocation(s): Noida, Gurugram+ View Contact
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Accenture
Accenture (NYSE: ACN) is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions unde...
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