Job Description :
6 to 8 Experience in Contact Centre domain, Having proficient knowledge on
the contact center deployment with implementation and testing experience on the mentioned skills
Must possess excellent written and communication skills with the ability to document and execute test case and test scenarios.
Able to evaluate end to end contact center installation & integration process.
Must have hands on techno functional knowledge for voice products VOIP, IVR, ACD, Call recording products
Should be able to do SIT / Telephony infra / Connectivity testing for voice
platforms - Outbound, Inbound, Recording platforms and CTIs.
Brief knowledge of database, Oracle, SQL etc. is preferable.
Knowledge on Webservices, API integration testing will be an advantage
Facilitate end user technical knowledge transfer after deployment of the solution.
Should evaluate support back lining with OEM, infrastructure sustenance process
