Job Description :
6 to 8 Experience in Contact Centre domain, with implementation and testing
experience on the mentioned skills.
Must possess excellent written and communication skills with the ability to
document and execute test case and test scenarios.
Knowledge of SDLC and Project management.
Should be able to do UAT / Workflow testing / Journey testing / GUI Testing /
Front end testing for voice platforms - Outbound, Inbound, Recording platforms and CTIs.
Must have hands on techno functional knowledge for Emails, Chabot, Voicebot
, Speech analytics and carry out relevant testing.
Should evaluate functional support structure with OEM, BAU sustenance process.
Facilitate end user functional knowledge transfer after deployment of the solution.
Will additionally supervise the team of 4 resources of Functional Testers
