Team Leader-voice @ 2coms

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Team Leader-voice

2coms
3 - 8 Years
Kolkata
4 years ago
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Job Description

Work From Home
Function/Business Area : - Customer Service
Location : - South ( Work From Home)
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship building and service
12. Follow all contact center policies, procedures, code of conduct and legislative requirements
Requirements
Education Requirement : - 10 + 2 / Graduation degree in any discipline
Experience Requirement : - 0 to 6 month
Skills & Competencies :
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset

Employement Category:

Employement Type: Full time
Industry: Recruitment
Functional Area: IT
Role Category: Supervisor
Role/Responsibilies: Team Leader-voice

Contact Details:

Company: 2COMS Consulting
Location(s): Kolkata

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Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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2coms

2Coms Consulting Pvt Ltd. Client is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), They combines a passion for client satisfaction,...

Team Leader-voice @ 2coms

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