Senior Help Desk Engineer
- StratTek Consulting
- 3 to 7 Yrs
- Hyderabad
- 4 years ago
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Job Description
The IT Services Desktop Support Specialist will provide front-line support services for all level I & II IT related support issues submitted by our employees. Duties will include installing and configuring PC hardware and software, evaluating and integrating new products, resolving computing issues, installing and troubleshooting peripheral devices, and maintaining the department's computer inventory.
A Day in the Life at our Company:
- Provide day to day help desk support for all employees
- Manage new employee hire and termination forms and procedures as related to I.T.
- Utilize the IT helpdesk system, and accurately document all requests and resolutions, MSSC Service Manager Experience a plus, but not required.
- Deploy and manage iOS and Android devices such as iPhones, iPads and Samsung Galaxy devices.
- Manage Windows and Mac workstation setup for new employees
- Manage workstation upgrades and repairs for existing employees
- Provide troubleshooting, and manage service calls for printers & copiers locally and remotely
- Provide network connection troubleshooting
- Support Adobe Creative Suite and Creative cloud products
- Provide executive support to local Execs.
- Support VIP users at remote site
- Analyze work orders to spot trends and underlying issues
Your Contribution to us:
- Hands on working knowledge of Windows OS, old, new and current versions
- Strong hands on working knowledge of Mac OS, old, new and current versions
- Previous experience deploying, upgrading and repairing PC and Server hardware
- Excellent oral and written customer service communication skills required
- Ability to interact with VIP users to troubleshoot and quickly find solutions
- Demonstrated ability to diagnose, repair, and solve hardware and software issues for desktops, network & telecom devices, mobile devices, printers software and hardware related problems
- Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner
- Excellent time management, planning, problem solving, and troubleshooting skills are required
- Previous experience supporting executives a plus
- 5-7 years of increasing responsibility within a help desk discipline
- Self-motivated and self-directed, works well with minimum supervision
- Strong communication, problem solving, managerial, and organizational skills
- Microsoft MCSE, Cisco, Mac and/or Dell certified a plus but not required
- Must be willing to Travel
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Network / System AdministrationFunctional Area: Not ApplicableRole/Responsibilies: Senior Help Desk EngineerContact Details:
Company: StratTek ConsultingLocation(s): Hyderabad
StratTek Consulting
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