Service Desk - Hyderabad @ 2coms

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Service Desk - Hyderabad

2coms
1 - 6 Years
Kolkata
4 years ago
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Job Description

Job Title: Service Desk
Work Location: Hyderabad/ Pune
Interview Location: PAN India interview(Telephonic)
As of now work from home, as per situation it will be work from office
System will be provided by Company.
Shift: Rotational Shift
Week Off: 2 days rotational week off. 5 Days working
Qualification: Under Graduate/ Graduate/ Post Graduate
Requirements
Must Haves:
Experience in Service Industry (Experience in Service Desk / Customer support Voice support is mandatory)
General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word etc.), O365 and Active Directory
Proficient in handling customer queries across the globe (primarily United States
Exceptional verbal and communication skills
Unparalleled Listening and Comprehension capabilities
Proven service industry front line experience with handling high value/critical customers
Ability to keyboard to capture important details on a call for documentation
Good to Have:
Demonstrates knowledge on Quality Management Program.
Preferred MCP/MSCE/MSCA/MCITP or HDI CSS
ITIL knowledge of V2 or V3 or V4 especially on Service Desk, Incident, Problem, and Change Management preferred
ITIL v3/v4 Foundation certified
Benefits
Virtual interview ,
Candidate will be provided by system by the company
Candidates are eligible for shift allowance.
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.

Employement Category:

Employement Type: Full time
Industry: Recruitment
Functional Area: Advertising, DM, PR, MR & Event Management
Role Category: service desk
Role/Responsibilies: Service Desk - Hyderabad

Contact Details:

Company: 2COMS Consulting
Location(s): Kolkata

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Keyskills: service desk International Bp Customer Care

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

2coms

2Coms Consulting Pvt Ltd. Client is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), They combines a passion for client satisfaction,...

Service Desk - Hyderabad @ 2coms

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