Job Description
Job Description
Skill required: Procurement management - Service Desk Voice Support
Designation: Management Level - Analyst
About Accenture OperationsIn today's business environment, growth isn't just about building value-it's fundamental to long-term business survival. So how do organizations sustain themselves The key is a new -one that's anchored around the customer and propelled by intelligence to deliver exceptional experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients-by harnessing talent, data and intelligence to revolutionize their operating models. Operations is one of four services that make up one Accenture -the others are Strategy and Consulting, Interactive and Technology. Visit us at
What would you doYou will be aligned with our Procurement vertical and help us in the process of finding and agreeing to terms, and acquiring goods, services, or works from an external source, often via a tendering or competitivebidding process. Procurement is used to ensure the buyer receives goods, services, or works at the best possible price when aspects such as quality, quantity, time, and location are compared.
You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.
The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking forWe are looking for individuals who have the following skillset:- Procure to Pay Processing
- Ability to perform under pressure
- Ability to establish strong client relationship
- Ability to manage multiple stakeholders
- Ability to meet deadlines
It would be a value add if you are proficient in:Roles and Responsibilities- In this role, you are required to analyze and solve lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- You may have limited exposure with clients and/or Accenture management
- You will be given moderate level instructions on daily work tasks and detailed instructions on new assignments
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be expected to constantly be on the lookout for ways to enhance value for your respective stakeholders/clients
- The decisions you make impact your work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work.
Please note this role may require you to work in rotational shifts.
Qualifications
Any Graduation
Employement Category:
Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Analyst-Procurement management
Contact Details:
Company: Accenture
Location(s): Noida, Gurugram