Software Engineer with skills L1 Support, L1 Support for location Noida, India @ Infogain India

Job Description

• 'Responsibilities :
• Troubleshoot issues as 1st level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
• Experience in O365, Active Directory, FTP server, Network or other cloud based system, and troubleshooting experience.
• Troubleshoot and assist replacement of faulty/broken laptop, PC hardware, Printers, Network equipment etc.
• Experience with remote desktop support
• Participate in IT Support queue which will result in assigning and prioritizing open issues
• Work in-cooperation with other IT Services groups and 3rd party vendors, follow processes and use provided tools to provide optimal support for end-user.
• Manage customer issues and requests by creating, tracking and documenting technical solutions
• Installupgrade hardwaresoftware such as drivers and applications on Windows PCs, POS, Laptops, Tablets.
• Provide recommendations to improve the support processes or the delivery of customer service
• Demonstrated problem-solving skills including: identification of issues, obstacles and opportunities and development and implementation of effective solutions
• Demonstrated ability to think on your feet and take a methodical approach to troubleshooting.
• Commitment to meet and exceed individual and team KPIs
• Provide & reinforce customer service expectations when assisting the customer in technical and operational issues
• Follow standards for supported application and workflows
• Passionate about delivering the ultimate customer experience
• Demonstrated professionalism in resolving customer issues.
• Excellent written and verbal communication skills

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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