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Work from Home opportunity in Reliance Jio, @ Reliance Industries

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 Work from Home opportunity in Reliance Jio,

Job Description

Greetings from Reliance Jio,

WORK FROM HOME ...

***STAY HOME, STAY SAFE AND EARN ***


Function/Business Area : - Customer Service(VOICE PROCESS)


Location : -Coimbatore(South)


SHIFT TIMINGS- Rotational shifts(which includes night shifts)

Working Days-6 days

Week off-1 Rotational off

Working hours- 9 hours working (including break) 8 hours login


All the candidates should be from Tamil Nadu only.

Network connection at home required. Laptop/ Desktop Preferred.

Job Responsibilities :

1. Manage all customer interactions as rostered within parameters

2. Demonstrate ownership on calls when contacted by customer

3. Respond to all customers in appropriate tone and language

4. Offer a solution-based approach for all customer interactions

5. Educate the customer at every given possible opportunity

6. Ensure updation of product, system, process and policy knowledge

7. Adhere to rostered timing, scheduled shifts and activities

8. Capture customer details and data relevant to the call or service

9. Resolve customer queries within agreed timelines

10.Manage outbound campaigns as per business requirement

11. Increase, develop and retain customer base through relationship

building and service

12. Follow all contact center policies, procedures, code of conduct and

legislative requirements


Education Requirement : - 10 + 2 / Graduation degree in any discipline


Experience Requirement : - 0 to 6 month


Language Known - Tamil & English (required average English)


Salary-9.5k in hand(maximum)


Skills & Competencies :

1. Speak local language(Tamil)

2. Basic computer knowledge

3. Problem solving skills

4. Customer focus

5. Technical orientation

6. Attention to detail

7. Service mindset

Interested people please share resumes on Va*********************3@gm**l.com


Job Classification

Industry: BPO / Call Centre
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: MBA/PGDM in HR/Industrial Relations
Doctorate: Doctorate Not Required

Contact Details:

Company: Reliance Industries Ltd
Address: 5, TTC Industrial Area,,Reliance Corporate Park,Th, ane Belapur Road,Ghansoli, Navi Mumbai, THANE, Maharashtra, India
Location(s): Coimbatore

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Keyskills:   Inbound Process Outbound Customer Service Policies Contact Center Problem Solving Technical Support Calling Customer Care Inbound Calls Voice Process Voice Support

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₹ 80,000 - 1,00,000 P.A

Reliance Industries

To attain global best practices and become a leading power generating company. To achieve excellence in project execution, quality, reliability, safety and operational efficiency. To relentlessly pursue new opportunities, capitalizing on synergies in the power generation sector.