Greetings from Reliance Jio,
WORK FROM HOME ...
***STAY HOME, STAY SAFE AND EARN ***
Function/Business Area : - Customer Service(VOICE PROCESS)
Location : -Coimbatore(South)
SHIFT TIMINGS- Rotational shifts(which includes night shifts)
Working Days-6 days
Week off-1 Rotational off
Working hours- 9 hours working (including break) 8 hours login
All the candidates should be from Tamil Nadu only.
Network connection at home required. Laptop/ Desktop Preferred.
Job Responsibilities :
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
Education Requirement : - 10 + 2 / Graduation degree in any discipline
Experience Requirement : - 0 to 6 month
Language Known - Tamil & English (required average English)
Salary-9.5k in hand(maximum)
Skills & Competencies :
1. Speak local language(Tamil)
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
Interested people please share resumes on Va*********************3@gm**l.com

Keyskills: Inbound Process Outbound Customer Service Policies Contact Center Problem Solving Technical Support Calling Customer Care Inbound Calls Voice Process Voice Support
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