Digital Safe Event Management Engineer
- Micro Focus Software
- 2 - 4 Years
- Bengaluru
- 4 years ago
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Job Description
Job Description :
Digital Safe Event Management Engineer
Job Description:
Customer service responsibilities:
- Understand and record customer issuesreal time
- Validate issues for genuineness and assign severity
- Log tickets for valid issues
- Run initial troubleshooting
- Capture root cause if issue is resolved
- Escalate tickets as required if troubleshooting steps do not resolve issue
- Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
- Provide feedback to monitoring platform development team to contribute to improvement
Digital Safe monitoring responsibilities
- Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard
- Conduct scheduled system health checks
- Monitor task status and provide periodic updates
- Validate automated alerts for genuineness and assign severity
- Log issues into ticketing system
- Capture root cause if issue is resolved
- Escalate issues as required if troubleshooting steps do not resolve issue
- Prepare and send out issue reports
Technical Qualifications and Work Experience
- 2-4 years of prior experience in a similar role
- Familiarity with SQL queries and RDBMS concepts
- Familiarity with Linux commands and networking concepts, hands-on experience with shell scripting or other scripting will be a plus
- Familiarity with ITIL Foundation
Other Requirements
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
Job:Services
Micro Focus is proud to be an Equal Opportunity Employer. Prospective employees will receive consideration without discrimination because of race, colour, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, genetic information, citizenship or any other legally protected status
Employement Category:
Employement Type: Full timeFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Digital Safe Event Management EngineerContact Details:
Company: Micro focus SoftwareLocation(s): Bengaluru+ View Contact
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