Senior Lead Engineer - Product Support
- FIS Global Business
- Not Specified
- Mumbai
- 4 years ago
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Job Description
Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Commerce/Business
Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
In todayu2019s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information u2013 both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow.
Position Responsibilities:
GENERAL DUTIES & RESPONSIBILITIES
Provides in-depth product support to FIS clients by resolving incoming inquiries.
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
Documents customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
Other related duties assigned as needed.
EDUCATION REQUIREMENTS
Bacheloru2019s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Prior banking or finance related experiences a plus personal banking experience preferred
Documents client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and services
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills
Strong problem solving skills
FIS JOB LEVEL DESCRIPTION
Expert technical role. Expert knowledge of the field. Handles large and/or highly complex calls/solutions that require analysis and research. Works on multiple projects as a project leader or consultant. Works on complex tasks, projects or issues that involve a high degree of risk, impacts business unit performance and makes use of the individualsu2019 high level of knowledge within one or more areas of specialty. Uses SQL, Crystal Reports, or report manager to build complex reports. Reviews and/or debugs code with such languages as COBOL, XML. Writes complex test plans and test cases to ensure changes that are made to the application meet client needs and maintain application integrity. Works on cases that last several hours to several weeks. Coaches and mentors junior staff. Works without supervision on the most complex projects. Complete latitude for independent judgment. Typically requires seven or more years of demonstrated experience. Typically reports to a Product Support Manager.
What you bring:
Knowledge / Experience
- Extensive experience of software/service solutions delivered on a hosted and managed basis including IMS, AMS and BPaaS.
- Experience of service level frameworks
GENERAL KNOWLEDGE, SKILLS & ABILITIES
Prior banking or finance related experiences a plus personal banking experience preferred
Documents client information and recurring technical issues to support product quality programs and product development
Knowledge of FIS products and services
Strong analytical skills
Knowledge in programming, business analysis or implementation of software products
Organizational and time management skills required
Self-starter with proven ability to work independently
Extremely comfortable working with computers and a variety of applications
Excellent oral and written communications skills
Strong problem solving skills
- Some technical experience with Windows, Linux, VMware, SQL Server/Oracle, other middleware technologies
- Practical experience of public/private cloud technologies
- Strong desktop computing skills u2013 PowerPoint, Visio and Excel
EDUCATION REQUIREMENTS
Bacheloru2019s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)
Competencies
- Fluent in English
- Excellent communicator u2013 ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion
- Attention to detail u2013 track record of authoring high quality documentation
- Organized approach u2013 manage and adapt priorities according to client and internal requirements
- Self-starter but team mindset - work autonomously and as part of a global team
- Willing to travel occasionally (no more than 10%)
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities u2013 FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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Employement Category:
Employement Type: Full timeIndustry: ITESFunctional Area: GuardsRole Category: Software EngineerRole/Responsibilies: Senior Lead Engineer - Product SupportContact Details:
Company: FIS Global BusinessLocation(s): Mumbai+ View Contact
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FIS Global Business
FIS Global Business Solutions India Pvt. Ltd. FISâ„¢ is the world's largest global provider dedicated to financial technology solutions. FIS empowers the financial world with software, services, consulting and outsourcing solutions focused on retail and institutional...
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