Quality Lead / Customer support / Domestic or International / Contact Roshni @ 9686454289
- Inspiration Manpower
- 4 - 7 Years
- Bengaluru
- 4 years ago
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Job Description
Job Description :
Relevant Exp: 3 - 4 Years Voice, Chat, E-mail Process (Quality Lead on Papers mandate at least for a year). CTC: 4 - 5 LPA Max Notice Period: Immediate or 15 days Team Size: 10 - 15+ Head Count Mandate* Graduation: Any stream Shifts: Rotational Shifts Week Off: In weekdays Cab: One way - If it is night shift No Cab for day shifts Languages: English & Hindi Mandate with Excellent Communication Work & Interview Location: Rupenagrahara, Bommanahalli Bangalore (Within 15 KM from the office radius) Analyst: Prepare MIS/reports Performing training need analysis. Process improvement. Facilitating and leading calibration sessions. Improving performance through interventions. Continuously develop team capability by providing ongoing development, actively managing talent and embedding consistent feedback loops based on customer insights. Responsible for the consistent documentation of SOP across all processes in the contact center Responsible for good customer service/user experience through quality initiatives Initiate and drive projects that would increase customer/user satisfaction, productivity and process Quality People: Managing Team Performance Effective monitoring of Quality analyst and providing instantaneous feedback on coaching skills and reducing variance scores. Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc Scheduling team roster and monitoring plan. Ensure team is clear on quality and service performance expectations, and are striving to exceed these expectations Keep team motivated to perform on deliverables and help them deal rejections Assist/support team members with personal development planning Where required, support the management in conducting process related checks/audits. Identify ways to improve skill issues that face the team as a whole, and action accordingly
Employement Category:
Employement Type: Full timeIndustry: RecruitmentFunctional Area: ManufacturingRole Category: Electrical and Instrumentation EngineeringRole/Responsibilies: Quality Lead / Customer support / Domestic or International / Contact Roshni @ 9686454***Contact Details:
Company: Inspiration ManpowerLocation(s): Bengaluru+ View Contact
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