Service Desk Voice - Bangalore
- 2coms
- 0 - 5 Years
- Kolkata
- 4 years ago
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Job Description
Leading MNC hiring for Service desk/System Admistrator role.
Company Detail : Our client is an Indian multinational corporation that provides information technology, consulting and business process services. It is headquartered in Bangalore, Karnataka
Job title : IT Service Desk/ System Administrator
- Identify and diagnose issues and problems.
- Categorize and record reported queries and provide solutions.
- Support problem identification.
- Advise users on appropriate course of action.
- Monitor issues from start to resolution.
- Escalate, if needed, unresolved problems to a higher level of support .
Note :Looking for a fresher graduate passout of 2019 & 2020 only (with proper final marksheet)
Hiring from Pan India but candidate need to relocate either in one of the location as per client
(Hyderabad/Bangalore/Pune)
Requirements
Candidate should have,
1. Good Communication skills
2. Take calls Over Phone which involves working in different time zones
3. Take calls from Global clients and initiate the right response to them, positively and professionally.
4. Flexible to work in shifts.
5. Excellent English - both verbal and written communication skills
6. Knowledge of customer service principles and practices
7. Good technical knowledge
Qualification: Graduate/ Post Graduate
Except Diploma BE/BTech/ME/MTech/MBA/MCA/Msc
Shift: Rotational shift
Week Off: 2 days(Rotational)
Benefits
Virtual interview ,
Candidate will be provided by system and dongle by the company
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
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Employement Category:
Employement Type: Full timeIndustry: RecruitmentFunctional Area: ITRole Category: Customer Service Executive (Voice)Role/Responsibilies: Service Desk Voice - BangaloreContact Details:
Company: 2COMS ConsultingLocation(s): Kolkata+ View Contact
Fraud Alert to job seekers!
₹ 50000 - 200000
2coms
2Coms Consulting Pvt Ltd. Client is a leading provider of information technology, consulting, and business process services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), They combines a passion for client satisfaction,...
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