Sr Tech Supp Professional @ Honeywell

Job Description

Sr Exp Technical Support Professional
In September 2015, Honeywell entered the fuel-efficiency and emissions-savings market to serve the airline industry. Fuel consumption can make up as much as 20 to 40 percent of an airline's operating costs, and even single-digit percent efficiency improvements can save airlines tens of millions of dollars in fuel spending. Honeywell's expertise in data warehousing and analytics provides the most complete and technologically advanced fuel efficiency software solution in the industry today. In addition to fuel-efficiency solutions, Honeywell also provides software for emissions reporting as well as consulting and training for fuel efficiency and emissions management.
Be part of a team that is solving complex technical problems for the customer
Learn to apply highest standards of customer support
Build business acumen while learning to address customer's technical needs
In this role, you will be responsible for:
. Providing reliable technical assistance to internal and external customers.
. Providing professional coverage of Technical Support Helpdesk.
. Supporting focus on accuracy, timely feedback, and customer satisfaction.
. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
. Building internal relationships to expedite complicated cases.
. Developing broad understanding of customer needs.
. Supporting the knowledge-sharing mindset, methodology, and tools.
. You will help develop Technical Support processes.
. Ensuring proper documenting and recording of all activity and communication.
. Addressing systemic coordination issues.
YOU MUST HAVE:
. Bachelor's degree in engineering/ equivalent, or High school diploma with min 8 years of experience.
WE VALUE:
. Customer facing experience
. Experience in the industry is preferred
. Excellent interpersonal and verbal & written communication skills
. Strong continuous improvement mindset, strong leadership impact
. Demonstrated experience with Knowledge Management & Call Center Management
. Good administration skills
. Good experience with a variety of the business's product programming languages
Primary skills:
.Linux
.SQL
.Knowledge in Aero Domain / Business
.Knowledge in Azure platform
Secondary skills:
.Knowledge in Java and DBA
.Knowledge in SSO and SSL authorization and authentication

Employement Category:

Employement Type: Full time
Industry: Electronics Manufacturing
Functional Area: Customer Service
Role Category: Design Engineer
Role/Responsibilies: Sr Tech Supp Professional

Contact Details:

Company: Honeywell
Location(s): Hyderabad

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