Service Delivery Ambassador - Noncash - Howrah Dobson Road @ RBL Bank

Job Description

Key Deliverables :
a. Service Delivery & Excellence : Ensuring service delivery as per the established
benchmarks on TAT and complaint management
b. Ensuring updated mandatory displays and good look & feel of lobby to ensure
customer satisfaction
c. Product Holding Ratio, channel Enrolment and Data Quality : As per assigned
benchmarks for branch categories
d. ERV and NTB growth as per targets set for the branch
e. Achieve overall deposits growth
f. Achieve fee revenue (LI, GI, TFx, Assets, MF, etc.)
g. Adherence to BSOPM, compliance & Audit guidelines: Satisfactory scores on all
internal/external audits and surprise checks by internal teams
h. Training : achieve certification on all the products being sold through the branch
i. Adherence to policies and guidelines such as KYC & AML
j. Certification on both IRDA and AMFI

Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: IT
Role Category: Other Marketing
Role/Responsibilies: Service Delivery Ambassador - Noncash - Howrah Dobson Road

Contact Details:

Company: RBL bank
Location(s): Kolkata

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