Sr. Customer Support Engineer (7-10 Yrs. Of Exp.in Vas,gsm,gprs,umts,ss7) In Hyderabad
- Sourcetal Hiretech
- 7 - 10 Years
- Bengaluru
- 4 years ago
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Job Description
Company Introduction: It is the world leader in securing mobile networks and messaging service ecosystems by delivering threat protection, revenue protection and intelligence insights. Delivered by our managed detection and response teams.
Job Title:Sr. Customer Support Engineer
Our company is looking for experienced consultant engineers with excellent knowledge of the telecommunications industry. They must be technically adept as per the skills outlined below and having business analysis; communication and customer presentation skills will be considered a plus. The successful candidate must be a good communicator and be able to think on their feet. A candidate with onsite customer software implementation experience is highly sought after. An ideal candidate must have a good attitude, a desire to learn and gain experience and a willingness to travel is essential. Must be fluent in English.
REPORTING LINE
Support Manager
KEY RESPONSIBILITIES:
To work within well-defined system support guidelines.
To priorities, faults to meet SLA.
To investigate/reproduce faults/cause in house related to system/network problems.
To ensure correct working methodology.
Take the lead in the development and presentation of post-event Root Cause Analysis Reports as required.
Execute system configuration changes (change request) as per given access rights and necessary approvals within a stipulated time frame.
Clearing of assigned Trouble Tickets.
Provide technical expertise for products to influence development efforts with documentation.
To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.
Second level service problem restoration, handle emergencies.
To handle and analyze Trouble Tickets and recommend timely actions and solutions to trouble Tickets with guidance or supervision, when necessary.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.
Create new knowledge base articles to capture new learnings for reuse throughout the organization.
Develop and implement feedback mechanisms for use in preventing future support process breakdowns.
Works on unusually complex problems and provides solutions which are highly innovative.
Analysis of traffic via solution and tuning of solution for maximum security and value add to Operator description. Analysis of reports and logs and presentation of results to customer and/or account manager.
ESSENTIAL/ REQUIRED SKILLS:
B.Tech / BE -IT/Computers / Electronics & Communications Having an Engineering degree with at least 7 to 9 years of exp in VAS / DATA system operations and maintenance.
Extensive hands-on and knowledge of Mobile Telecoms networks covering GSM, GPRS and UMTS
Should be able to troubleshoot / debug the issues
Process-oriented
Interaction with Customer and Vendors
Good knowledge ofSS7/GSM/GPRS
Strong knowledge of Linux/MySql
Perl / shell / Python Scripting
Knowledge of Kibana, Elastic Search, Graphana, Hadoop, Promoetheus (Any 3).
TCP/IP, routing, switching.
Good Team Player.
Should Have Good Communication skills.
Demonstrates self-assurance in own actions, judgments and capabilities.
Reporting and analysis skills.
Experience in using a ticketing system for tasks management and team collaboration through resolution.
Work/Job Location:Kondapur- Hyderabad
CTC Offered: 8 - 11 L PA /Depends on the experience, performance & competency level of the candidates.
Relevant Experience: 7 - 10 YearsOffice Timings: Multiple Shifts
Domain: Telecom, ISP
Notice Period Required: 15 to 30 Days
Job Type: Full Time
Shift: Day
Current Team Size: 40
About Job: Currently WFH. Should be ready to work on shifts.
Employee Benefits:Currently WFH, High Shift Allowance up to 30K addition to salary. Should be ready to work on shifts
Please apply if you areseriously interested&must exactly match your profile, with your updated resume/CV inword format only.
Regards,
9916906***/9743105***
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: Software EngineerRole/Responsibilies: Sr. Customer Support Engineer (7-10 Yrs. Of Exp.in Vas,gsm,gprs,umts,ss7) In HyderabadContact Details:
Company: Sourcetal HiretechLocation(s): Bengaluru+ View Contact
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