Job Description: The purpose of this report is to manage the running of day to day operations of the contact centre along with performance and quality assurance of its own team of service agents on a daily basis for all transactions. It supposed to allocate work to service agent basis capabilities, load sharing algorithms to ensure on-time-in-full delivery. It is supposed to train team of service agents on new products, offers, campaigns or special programs designed to be executed through contact centre. It is also supposed to collate and publish reports on daily basis regarding CC operations. Inbound operations include incoming requests, queries, product enquiries and complaints from prospects and customers while outbound operations include welcome calling to new customers of all product lines, engagement related out call and also sales-assist calling to leads generated from marketing & business development campaigns for warming them for conversion. Qualifications: Any Graduate Minimum Experience Level: 2-7 Years Report to: NA
Employement Category:
Employement Type: Full time Industry: Mining Functional Area: IT Role Category: Customer Service Executive (Voice) Role/Responsibilies: Customer Service manager
Contact Details:
Company: Aditya Birla Group Location(s): Mohali, Chandigarh